Return, Refund & Exchange Policy
Sicurez Automotive Solution Sdn Bhd
At Sicurez Automotive Solution Sdn Bhd, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our return and refund policy is here to help. Please review the details below to understand our process.
1. Return Eligibility
- Time Frame: Products can be returned within 14 days of the purchase date.
- Condition: Products must be returned in their original condition, including all packaging, accessories, and manuals. Items that are damaged, used, or not in their original condition are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been installed or altered.
- Products purchased on clearance or marked as "final sale."
- Vouchers.
- Shipping fee.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via phone at 01163233880 or email at warranty@sicurez.com.my . Provide your purchase receipt, product details, and reason for the return.
- Return Authorization: Our team will review your request and issue a Return Authorization (RA) number if the return is approved. Returns without an RA number will not be accepted.
- Return the Product: Send the product back to us, securely packaged to avoid damage during transit. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. This process may take up to 7 days from the receipt of the product.
4. Refund Process
Upon approval of your return, we will process your refund through the original payment method. Please allow 7-14 days for the refund to appear in your account.
5. Exchange Policy
If you prefer to exchange your product for a different item, please follow the same process as for a return. Once your return is approved, you can choose an alternative product of equal value. Any price differences will be handled accordingly.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at 011-63233880 or warranty@sicurez.com.my . We will arrange for a replacement or refund, including return shipping costs, at no extra charge to you.
7. Proof of Purchase
To process a return or refund, you must present the original purchase receipt or proof of purchase. Please retain your receipt as it is required for any return or refund request.
8. Limitations of Liability
Sicurez Automotive Solution Sdn Bhd is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the repair, replacement, or refund of the defective product as per the terms of this policy.
9. Amendments
Sicurez Automotive Solution Sdn Bhd reserves the right to amend or update this return and refund policy at any time without prior notice. Any changes will be posted on our website and will apply to purchases made after the date of the amendment.
Contact Information
For any return and refund-related inquiries or assistance, please contact us:
- Phone:+6011-6323 3880
- Email: warranty@sicurez.com.my
- Address:No.45, Jalan PJS 11/22, Bandar Sunway. 47500 Subang Jaya. Selangor.
Thank you for choosing Sicurez Automotive Solution Sdn Bhd. We are dedicated to providing you with high-quality products and exceptional customer service.