Refunds
We have a 7-day refund policy, which means you have 7 days after receiving your item to request a full refund.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at inquiry@sicurez.com.my and we will follow up with your opened ticket.
If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund will not be accepted.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
*Please do note that ONLY partial returns are available during this period and you can choose to upgrade to a different unit. However, the price difference between the original unit and the upgraded unit will be incurred.
Warranty
At MyDashCam, we stand behind the quality of our products and are committed to ensuring your satisfaction. This warranty policy applies to all our dash cams, and it outlines the terms and conditions of our warranty coverage.
1. Warranty Period
The warranty period for our dash cams varies depending on the model. Please refer to the product description or packaging for the specific warranty period for your dash cam.
2. In-House Brand Warranty
For our in-house brand dash cams, we offer a warranty period of 18 months from the date of purchase. During this period, if you experience any issues with your dash cam, we will provide a 1-to-1 exchange of the product.
If the product is no longer available for exchange, we will offer a refund or a replacement product of similar or greater value but the fee difference between the units will be incurred. If the product can be repaired, we will repair it free of charge for up to 6 months from the date of purchase.
3. Non-In-House Brand Warranty
For non-in-house brand dash cams, the warranty policy is subject to the terms and conditions set by the original manufacturer. Please refer to the product description or packaging for the specific warranty period and coverage for your dash cam.
4. Warranty Exclusions
Our warranty policy does not cover the following:
- Damage caused by improper use, installation, or maintenance.
- Damage caused by accidents, theft, or natural disasters.
- Normal wear and tear, including scratches or dents.
- Damage caused by modifications or repairs performed by unauthorized personnel.
- Products purchased from unauthorized resellers.
5. How to Make a Warranty Claim
To make a warranty claim, please contact our customer service team via inquiry@sicurez.com.my, and provide the following information:
- Proof of purchase (receipt, order number, or invoice)
- A detailed description of the issue with the product
- Photos or videos of the issue
- Your contact information (name, phone number, and email)
We may require you to return the product for inspection or ask you to perform troubleshooting steps before authorizing a warranty claim.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that have already been sent and used cannot be returned without proof of damage or proof of purchase